Customer Support Specialist in Web Development

Location: Remote

Salary Range: Negotiable based on experience

Description:
We are looking for a Customer Support Specialist with experience in web development to provide exceptional support to our clients. You will assist with troubleshooting, technical issues, and offer guidance on best practices for using our services and products.

Description:

• 1-2 years of experience in a customer support or helpdesk role
• Basic understanding of web development technologies (HTML, CSS, JavaScript)
• Familiarity with content management systems (WordPress, Shopify, etc.)
• Strong communication and problem-solving skills
• Ability to manage multiple customer inquiries efficiently
• Patience, empathy, and a customer-first attitude
• Experience with support tools like Zendesk, Freshdesk, or similar is a plus.

Description:

• Competitive salary and benefits package
• Health, dental, and vision insurance
• Generous paid time off (PTO)
• Opportunities for career advancement
• Flexible work hours and remote work options.